Careers Opportunities

RESPONSIBILITIES 

• Organize promotional activities to position Hotels brand and value proposition.
• Participate with travel industry partners such as Tour Operator, Airlines, Corporates, Tourism Boards, Travel Agency Organizations and consortia and make strategic recommendations to maximize performance.
• Organize promotional activities to position Hotels brand and value proposition.
• Focus on Key Account Management approach
• Develop new accounts strategy and business opportunities
• Research and project market trends and competitive studies, ensuring that property action plans reflect relevant actions.
• Comply in a timely manner with all reports as required by Superior/ Excom
• Create Strategic Sales Actions for assigned territory as part of the departmental S&M Action Plan
• Ensure all B2B accounts are aware and promoted the benefits with the objective to increase membership.
• Maintain regular communication with General Managers / Cluster General Managers
• Ensure that all strategies with assigned portfolio of accounts remain robust and relevant to changing market conditions.

 
REQUIREMENTS

• Bachelor’s degree in business administration, hotel management or related fields; strong knowledge of local businesses and business trends
• At least 7-10 years of experience in a similar management role of sales
• Fluent in English; additional languages are an advantage.
• Strong leadership, excellent communication and problem-solving skills
• Customer-oriented mindset with the ability to work in a fast-paced environment and collaborate across departments.

 
BENEFITS

• Competitive salary based on experience and performance.
• Full salary during the probation period.
• Public holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern and professional working environment with strong career growth opportunities.
• Annual management teambuilding programs and various employee engagement activities.
• Opportunity to work within a professional hospitality group operating 15+ four- and five-star hotels and resorts nationwide.

RESPONSIBILITIES
 
Operational Tracking & Coordination Support
Monitor and consolidate operational updates from properties on a regular basis. Collect and review reports from properties including occupancy, revenue, expenses, and service quality. Track the implementation of directives from the DGD and provide updates. Coordinate with properties to clarify information when required.
 
Implementation Tracking Support
Assist in communicating plans, policies, and objectives from the DGD to properties. Monitor progress and consolidate implementation results periodically. Update KPI implementation status at a reporting level.
 
Administrative & Coordination Support
Draft reports, meeting minutes, announcements, and related documents as required. Prepare materials for meetings and the DGD’s working schedule. Coordinate communication between the DGD and departments or properties. Follow up and remind relevant stakeholders on action items assigned by the DGD.
 
Reporting & Analysis Support
Consolidate data from multiple sources to prepare weekly, monthly, and quarterly reports. Provide basic analysis and consolidated insights. Standardize reporting templates and formats across the system.
 
Reporting Quality Control
Validate the completeness and accuracy of data before submission. Coordinate with relevant teams to adjust and finalize data.
 
Other Duties
Perform ad-hoc tasks as assigned by the DGD. Support internal projects or executive initiatives when required. Maintain effective collaboration with departments and properties.
 
REQUIREMENTS

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred (or equivalent practical experience)
• Minimum 3–5 years of experience in executive assistance or administrative support, preferably within the hospitality or service industry
• Good understanding of hotel operations and hospitality service standards, with the ability to support coordination across departments
• Strong organizational, multitasking, and time management skills with high attention to detail
• Excellent written and verbal communication skills. Fluent in English; additional languages are an advantage
• Ability to handle confidential information with professionalism and discretion
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiar with scheduling and communication tools
• Strong interpersonal skills with the ability to coordinate effectively across departments and stakeholders

 
BENEFITS

• Competitive salary based on experience and performance.
• Full salary during the probation period.
• Public holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern and professional working environment with strong career growth opportunities.
• Annual management teambuilding programs and various employee engagement activities.
• Opportunity to work within a professional hospitality group operating 15+ four- and five-star hotels and resorts nationwide.

RESPONSIBILITIES

• To guarantee the Brand Standards are being followed.
• To give inductions and re-inductions to the staff related to quality tools and service.
• Guarantee the associates know and transmit to the customer the Brand Service Culture (Operating procedures, storytelling, and Brand phraseology).
• Participate actively to design the strategy to increase additional income (upselling).
• Promote, coordinate and implement ideas to improve sustainable development and to increase the social contribution, inform to the customers through the different channels.
• Prepare an action plan on the results of the Mystery Guest, with Heads of Department and General Manager.
• Manage the external communication plan (hotel channel, check in, lobby screen, digital frames, collaterals, etc.).
• Adapt the sensorial experience at the hotel, following the Brand guidelines, to promote other revenues creating good environments that will generate the customers to stay and consume (music, aroma, decoration, lighting, personality and control other physical aspects).
• To conduct random inspections through the different public areas.
• Perform related duties and special projects as assigned by the BODs.

 
REQUIREMENTS

• At least 02 years of experience in similar position, Front Desk experience is preferred
• Hospitality management, Tourism management or related major
• Excellent office computing skill, Hotel related applications
• Fluent in English, a second language will be an advantage
• Team Player with excellent interpersonal skills
• Good negotiation and problem-solving skills

 
BENEFITS

• Competitive salary based on experience and performance.
• 100% salary during the probation period.
• Holiday bonuses, annual performance bonuses, and productivity incentives.
• Modern, professional working environment with strong growth potential.
• Annual management teambuilding programs and various group engagement activities.
• Opportunity to work within a professional hospitality group operating over 15 four- and five-star hotels and resorts nationwide.